Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 3-7 business days depending on your location. Metro cities typically receive orders within 3-4 days, while other areas may take 5-7 days. You can check estimated delivery time by entering your pincode on the product page.

Question 2

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive an SMS and email with your tracking number. You can track your order by visiting the "My Orders" section in your account, or by clicking the tracking link in your shipping confirmation email.

Question 3

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders above ₹999. For orders below this amount, a flat shipping fee of ₹49 applies. Express shipping is available at additional cost for select pin codes.

Question 4

Can I change my delivery address after placing an order?

Accepted Answer

You can change your delivery address before the order is shipped. Please contact our customer support immediately with your order number. Once the order is dispatched, address changes are not possible.

Question 5

What shipping partners do you use?

Accepted Answer

We partner with Shiprocket which works with leading courier services including Delhivery, Blue Dart, Ecom Express, and DTDC to ensure reliable delivery across India.

Question 6

What is your return policy?

Accepted Answer

We offer a 7-day easy return policy. If you're not satisfied with your purchase, you can return the item within 7 days of delivery. The product must be unused, in its original packaging with all tags attached.

Question 7

How do I initiate a return?

Accepted Answer

To initiate a return, go to "My Orders" in your account, select the order you want to return, and click "Request Return". Alternatively, you can contact our customer support with your order details.

Question 8

How long does it take to process a refund?

Accepted Answer

Once we receive your returned item, we'll inspect it within 2-3 business days. If approved, the refund will be processed within 5-7 business days to your original payment method.

Question 9

Can I exchange an item instead of returning it?

Accepted Answer

Yes, you can exchange items for a different size or color, subject to availability. Request an exchange through the "My Orders" section or contact customer support.

Question 10

Are there items that cannot be returned?

Accepted Answer

Customized products, items marked as non-returnable, undergarments/innerwear, and products damaged due to misuse cannot be returned. Please check the product page for return eligibility.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Rupay), debit cards, UPI (GPay, PhonePe, Paytm), net banking from all major banks, and wallets. We also offer Cash on Delivery (COD) for select locations.

Question 12

Is it safe to use my credit card on your website?

Accepted Answer

Absolutely! All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your card details are encrypted and we never store your complete card information on our servers.

Question 13

Can I pay using UPI?

Accepted Answer

Yes! We fully support UPI payments. You can pay using any UPI app including Google Pay, PhonePe, Paytm, BHIM, or your bank's UPI app. Simply select UPI at checkout and scan the QR code or enter your UPI ID.

Question 14

Is Cash on Delivery (COD) available?

Accepted Answer

COD is available for orders up to ₹10,000 at select pin codes. A nominal COD handling fee of ₹40 may apply. Check COD availability by entering your pincode during checkout.

Question 15

My payment failed but money was deducted. What should I do?

Accepted Answer

Don't worry! If your payment was deducted but the order wasn't placed, the amount will be automatically refunded within 5-7 business days. If you don't receive it, please contact our support with your transaction details.

Question 16

Are your products authentic?

Accepted Answer

Yes, all our products are 100% authentic. We source directly from authorized distributors and brands. Every product comes with manufacturer warranty where applicable.

Question 17

How do I know which size to order?

Accepted Answer

Each product page has a detailed size guide. We recommend measuring yourself and comparing with the size chart. If you're between sizes, we generally recommend going one size up for a comfortable fit.

Question 18

What if I receive a defective product?

Accepted Answer

We have strict quality checks, but if you receive a defective product, please contact us within 48 hours of delivery with photos. We'll arrange a free return pickup and send you a replacement or full refund.

Question 19

Do you sell professional-grade equipment?

Accepted Answer

Yes! We stock professional-grade cricket equipment used by state and national level players. Look for products marked "Pro" or "Professional" for tournament-grade quality.

Question 20

How do I create an account?

Accepted Answer

Click on "Sign Up" at the top of the page. You can register using your email address or quickly sign up with your Google account. Creating an account lets you track orders, save addresses, and earn rewards.

Question 21

I forgot my password. How can I reset it?

Accepted Answer

Click on "Login" and then "Forgot Password". Enter your registered email address and we'll send you a password reset link. The link is valid for 24 hours.

Question 22

How is my personal information protected?

Accepted Answer

We take privacy seriously. Your personal data is encrypted and stored securely. We never share your information with third parties except for order fulfillment. Read our Privacy Policy for complete details.

Question 23

How can I delete my account?

Accepted Answer

To delete your account, please contact our customer support. Note that account deletion will remove your order history, saved addresses, and wishlist permanently.

Frequently Asked Questions

Orders & Shipping

Returns & Refunds

Payment

Products & Quality

Account & Privacy

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