Every product we sell is genuine and hand-picked, sourced directly from manufacturers and factories. We strive to display product images and descriptions as accurately as possible. However, colours may vary slightly due to screen settings, and natural materials (e.g. willow) have inherent grain and weight variation. Actual product dimensions, weight, and specifications are as listed on the product page. If the product received is defective or not as described, you may initiate a return per our Returns & Refund Policy (a single uncut unboxing video showing the Order ID is required).